Adult Primary Care
Ambulatory Urgent Care
Clinic Related Questions
What is telehealth or telemedicine, and what medical illnesses can be diagnosed or treated with this interface?
The US Department of HHS (Health and Human Services) defines telehealth as the use of electronic information and telecommunications technologies to support and promote long-distance clinical health care, patient and professional health-related education, and public health and health administration. The terms telemedicine and telehealth are often used as interchangeable terms. Technologies include videoconferencing, the internet, store-and-forward imaging, streaming media, and landline and wireless communications. Telehealth can supplement and sometimes be a substitute for the conventional face-to-face physical encounter to diagnose and treat a wide range of medical illnesses. Telemedicine currently is being applied to many medical fields like dermatology, radiology, ICU (Intensive Care Unit) medicine, behavioral medicine, oncology, obstetrics, cardiology, and ambulatory care medicine.
Depending on the scope of practice provided by the telehealth platform:
a)Telehealth may effectively diagnose and treat minor urgent medical illnesses like cold, rash, sore throat, fever, gout, or other joint complaints.
b)Telehealth can also be a tool for triaging illnesses and identify cases that require urgent physical consultations.
c)Telehealth can also manage chronic medical diseases like diabetes, hypertension, congestive heart failure, stable coronary artery disease, or extended prophylaxis after blood clots.
When should I not use telehealth as the primary advice for my medical illness?
While the advancement in user interface platforms and cloud-based health information systems have increased telemedicine's scope, it still lacks physical encounters that can sometimes make conclusive diagnosis challenging. Due to these limits to Telemedicine technology, there is no guarantee that a Telemedicine session will eliminate the need to see a specialist in person to receive appropriate or additional treatment for your current condition. It may not be appropriate to use telemedicine when immediate medical diagnostics and therapies are necessary to provide safe clinical care. It may also not be applicable to use telehealth for any self-perceived medical emergency by the patient. Examples include ongoing chest pain, shortness of breath, palpitations, high-grade fever, a rash with fever, new confusion, stroke-like symptoms, dizziness, recent gait instability, uncontrolled headache or back pain, active suicidal ideations, uncontrolled bleeding symptoms, jaundice, and new abdominal pain or swelling.
What specialty care can be provided by the MAASHA Trust clinic?
At this moment, we can provide office based adult primary care, urgent care and cardiovascular consultations. We cannot offer surgical, pediatric, women's health, specialized neurology, endocrine, oncology, and mental health consultations.
How can I book, and what would happen after I book the appointment?
All appointments can be conveniently booked through our online portal on this page or by phone (781-591-2521). All online bookings will be reviewed and then accepted, rescheduled, or declined by the physician. After confirmation of the appointment, further instructions will be sent to the patient for review before the meeting.
How would my privacy be protected?
A health care provider is a covered entity under HIPAA (Health Insurance Portability and Accountability Act). We will always use HIPAA compliant platforms and private locations to provide telehealth services. We would implement reasonable HIPAA safeguards to limit incidental uses or disclosures of PHI (Protected Health Information).
Are you accepting patients into your primary care panel? Can I book urgent visits?
Yes, we are taking patients who need a primary care physician. We can also accept referrals from other providers. We accept any urgent new telehealth visit, as long as they are booked before the visit date and time.
What type of medical records will be used for documentation? Would I be able to access my health care records?
We will use electronic medical records for documentation. We will provide you with a visit summary after your appointment.
Would I be able to obtain face to face physical consultations? Would I be able to get prescriptions and referrals to other specialists, tests, and imaging during my telehealth visit?
Yes. On a case-by-case basis, we can provide office-based consultations to our patients. At the end of the visit, and based on medical necessity, we will send prescriptions to the pharmacy of your choice and make all necessary referrals. As a matter of policy, we don't prescribe controlled substances during any telehealth visits.
What type of payment methods will be accepted for telehealth services?
The patients will have the option to use their insurance company for payment, or directly pay ahead of the visit. Please contact your insurance company to confirm coverage of telehealth services, co-pay, deductibles, and any restrictions. You can also take advantage of our free consultations, provided on a need basis.
Disclaimer: Views expressed on this page are the personal opinion of the MAASHA Trust/Clinic and do not necessarily represent the views of the US Department of HHS or other professional, scientific societies.